Patient Information
Information At Your Fingertips
If you are a new patient to our clinic, please arrive at least five minutes before your consultation or fill out a new patient form here and bring the following to your consultation:
What to bring:
- Medicare card and any concession cards
- Photo ID
- Current medication list or packaging
- Relevant test results, imaging, or referral letters (if applicable)
Billing & Cancellation Policy
Bay Medical Skin Clinic operates as a private billing practice. Fees are structured to reflect the quality of care, time, and expertise provided by our doctors.
Consultation Fees:
- Standard consultation – Private fee applies (Medicare rebate available).
- Long consultation – Fee adjusted to time and complexity.
- Skin cancer checks, procedures, and mole mapping – Quoted individually based on service.
Medicare rebates are processed electronically at the time of payment for your convenience.
Cancellation Policy: Please provide at least 24 hours’ notice if you can’t attend your appointment. Late cancellations or non-attendance may incur a fee, as this time could have been offered to another patient.
For non-urgent after-hours care, please contact the National Home Doctor Service on 13 SICK (13 74 25).
We work closely with after-hours providers to ensure your medical notes are securely transferred back to our clinic for continuity of care.
If it’s not an emergency, you can book your next appointment online for the next business day.
How to Book an Appointment
Booking with Bay Medical Skin Clinic is quick and easy.
You can book by:
- Online: Click Book Online at the top of this page — available 24/7.
- Phone: Call our friendly reception team during clinic hours.
- In person: Visit our reception desk to arrange your next appointment.
We offer both standard and long consultations depending on your needs. Please advise reception if you require additional time or have multiple concerns.
Telehealth Appointments
Telehealth consultations are available for eligible patients who have attended our clinic in the past 12 months. These are suitable for:
- Repeat prescriptions
- Non-urgent discussions
Medicare rebates apply for eligible telehealth consultations. Please ensure your contact details are up to date so your doctor can reach you at your scheduled time.
After-Hours & Emergency Care
If you require urgent medical attention, please call 000 or visit your nearest hospital emergency department.
Nearest Emergency Departments:
- Sandringham Hospital (Bluff Road, Sandringham)
- Monash Medical Centre (Clayton Road, Clayton)
Results & Repeat Prescription Policy
Your test results are important, and we want to ensure you receive them safely and confidentially.
Results:
- Your doctor will advise when your results are expected and whether a follow-up appointment is required.
- Reception staff cannot provide results over the phone.
- For your privacy, results are only discussed directly with you or during a booked appointment.
- If results require urgent review, our team will contact you promptly.
Repeat Prescriptions: Repeat prescriptions and referrals generally require an appointment (in-person or telehealth) to ensure safe, appropriate care. In select cases, your GP may approve a brief telehealth review for ongoing medication.
MyMedicare
We invite all existing and new patients who consider us to be your preferred practice, to register for MyMedicare. To complete a registration, scan the QR code or register using the link provided on this page. If you have any questions, please contact our team.
What is MyMedicare?
The Australian Government has introduced a new voluntary patient registration model called MyMedicare to drive improvements in primary health care for all Australians and deliver new funding packages to primary care providers. MyMedicare will strengthen the relationship between patients and their health care teams by allowing patients to register with their regular general practice and select their preferred GP and providers within the practice. This registration aims to strengthen the relationship between you, your GP, and the team at BAYMED. For more information, please see the Registering in MyMedicare Factsheet for Patients.
What are the benefits of MyMedicare for our patients?
The key benefits to you include better access, better continuity of care, and better planning. Registration in MyMedicare is not compulsory, however it is recommended to improve continuity of care for patients. You can also change your mind and leave the program at any time. It does not affect your Medicare rights or benefits. Please reach out to our team if you have any questions.
FAQ
What if I don't have a Medicare card?
If you do not have a Medicare card, you will incur a fee payable at the time of the consult I which can be claimed back through your Private Insurance.
How do I book an appointment?
You can book an appointment by phone at (03) 9828 7578 or by visiting our reception in person. We also offer online booking for your convenience (click here to book)
What should I bring to my appointment?
Please bring your Medicare card, any relevant referral letters, a list of your current medications, and any questions you may have for the doctor.
Do you offer telehealth consultations?
(Yes) We do offer telehealth consultations. Please contact our reception for more information.
